naag4 ("naag4", "we", "us", "our") operates the online gaming platform accessible at naag4.org and all associated subdomains, mobile applications, and digital services (collectively, the "Platform"). This Privacy Policy describes how naag4 collects, processes, stores, discloses, and protects the personal data of individuals ("you", "Player", "User") who register accounts, visit the Platform, or otherwise interact with naag4 services.
naag4 recognises that privacy is a fundamental right. We are committed to processing your personal data lawfully, fairly, and transparently, collecting only what is necessary for specified legitimate purposes, keeping it accurate and up to date, storing it securely, and not retaining it longer than required.
By creating a naag4 account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you should discontinue use of the naag4 Platform and contact our support team to arrange account closure.
For the purposes of this Privacy Policy, naag4 acts as the data controller in respect of all personal data collected through the Platform. As data controller, naag4 determines the purposes and means by which your personal data is processed.
naag4 operates under an international gaming licence and maintains its data processing infrastructure in accordance with the data protection requirements of its licensing jurisdiction. All data processing activities are documented in accordance with applicable regulatory obligations.
Where naag4 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud infrastructure partners — those providers act as data processors bound by contractual obligations that prohibit them from using your data for any purpose other than providing the specific service for which they were engaged.
naag4 collects personal data through several channels: directly from you when you register and use the Platform; automatically through technology when you access the Platform; and from third-party verification and payment partners during the account lifecycle. The categories of data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account communication, support, security alerts |
| Financial Data | PKR transaction records, JazzCash / EasyPaisa wallet details, bank account numbers, USDT wallet addresses | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session durations, wagering patterns | Platform operation, responsible gaming monitoring, personalisation |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer service delivery, dispute resolution, quality assurance |
| Marketing Preferences | Consent status, promotional opt-in/opt-out records | Marketing communications management |
naag4 does not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming self-exclusion request or support interaction, in which case it is processed solely for the stated purpose.
naag4 uses the personal data it collects for the following purposes:
naag4 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
naag4 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your personal data may be disclosed to the following categories of recipients only to the extent necessary and proportionate for the stated purpose:
The naag4 Platform serves players primarily across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and other cities. As an internationally licensed platform, naag4 may process and store personal data on servers located outside Pakistan. Where such international transfers occur, naag4 takes appropriate measures to ensure that your personal data receives a level of protection consistent with the standards described in this Privacy Policy.
Appropriate safeguards for international transfers may include contractual clauses that impose data protection obligations on the recipient, technical and organisational security measures, and engagement of recipients located in jurisdictions with recognised adequate data protection frameworks.
By using the naag4 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan where naag4 and its service providers operate, subject to the protections described herein.
naag4 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following general retention principles apply:
Once retention periods have expired and no legitimate purpose remains for retaining your data, naag4 will securely delete or anonymise your personal data. Anonymised data from which you cannot be identified may be retained indefinitely for analytical and statistical purposes.
naag4 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
While naag4 employs these safeguards, no method of electronic transmission or data storage is entirely immune from security risk. naag4 cannot guarantee the absolute security of your data and encourages you to take precautions to protect your own account credentials, including using a strong, unique password and enabling any two-factor authentication options available through the Platform.
naag4 uses cookies and similar tracking technologies to operate the Platform, enhance your user experience, maintain session state, and gather analytical data about Platform usage. The categories of cookies used by naag4 include:
You can manage your cookie preferences through your browser settings. Please be aware that disabling certain categories of cookies may impair the functionality of the naag4 Platform. For detailed information on the specific cookies used and their individual retention periods, please refer to our Cookie Notice, which is accessible through the cookie preference centre on the Platform.
Depending on the data protection law applicable to your circumstances, you may have some or all of the following rights in relation to your personal data held by naag4. naag4 will respond to verified requests within a reasonable period, typically within thirty (30) days of receipt.
Request a copy of the personal data naag4 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held in your naag4 account or records.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to overriding legal retention obligations.
Request that naag4 restricts processing of your personal data in certain circumstances, such as while accuracy is disputed.
Receive your personal data in a structured, commonly used, machine-readable format where processing is carried out by automated means.
Object to naag4 processing your personal data on the basis of legitimate interests, including for direct marketing communications.
To exercise any of the rights listed above, please contact the naag4 data protection team at support at naag4.org. naag4 may require you to verify your identity before processing a data rights request. naag4 will not charge a fee for responding to data rights requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
The naag4 Platform is strictly for individuals aged 21 years and over. naag4 does not knowingly collect, process, or store personal data relating to persons under the age of 21. Age verification is a mandatory component of the naag4 registration and KYC process.
If naag4 discovers or has reason to believe that personal data has been collected from a person under the age of 21, the associated account will be immediately closed, all funds will be handled in accordance with naag4's minor access policy, and all personal data relating to that individual will be deleted from naag4 systems as expeditiously as possible, subject to any overriding legal reporting obligations.
Parents and guardians who believe that a minor may have accessed the naag4 Platform or that their personal data may have been collected by naag4 are encouraged to contact support at naag4.org immediately. naag4 takes underage access extremely seriously and will act promptly on all such reports.
The naag4 Platform may contain references to the services of payment partners and technology providers whose own privacy policies govern the processing of your personal data when you interact with those services directly. naag4 is not responsible for the privacy practices, content, or security of any third-party service or platform.
naag4 encourages you to review the privacy policies of any third-party service through which you conduct transactions or interact with naag4, including mobile wallet providers such as JazzCash and EasyPaisa and banking institutions such as HBL and UBL, to understand how those entities manage your personal data in their own right.
naag4 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or Platform features. The "Last Updated" date at the top of this document will be amended to reflect the date of each revision.
For material changes that significantly affect how naag4 processes your personal data or that alter your rights under this Policy, naag4 will endeavour to notify registered players by email to the address associated with their account. However, it remains your responsibility to periodically review this Privacy Policy to remain informed of naag4's current practices.
Your continued use of the naag4 Platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated terms. If you do not accept a material change to this Policy, you should cease using the Platform and request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or naag4's data processing practices, please contact the naag4 data protection team using the details below. naag4 aims to respond to all privacy-related enquiries within five (5) business days.
When submitting a data rights request or privacy complaint, please include your registered naag4 account email address and a clear description of your request or concern to help us handle your enquiry efficiently and accurately.